The requirements for running a successful VoIP business are too much. People need to have different types of hardware and software before they can launch a service. In addition they need different types of technical expertise and trained personnel to run the service correctly. Using hosted service almost eliminates the initial cost of launching and also eliminates any requirements for technical knowledge on the part of the business owner.
In Retail you are primarily dealing with 'subscribers' and you keep track of billing of each of those subscribers. Typically you keep all subscribers on prepaid billing although the system does support postpaid as well.
In wholesale, you are dealing with other people who have VoIP traffic and you are mainly into trading of VoIP minutes where you sell VoIP minutes to originators and purchase them from terminators. Our LCR (Least Cost Routing) engine is a very useful tool in doing this that maximizes your profit.
In termination, you take traffic from different originators or wholesale providers and deliver them to called parties usually using gateways.
You will be free to choose your own terminators and negotiate the best rates that you can find. We do offer A - Z termination though but that is mainly to get you started quickly while you search for better rates.
Yes. Please contact Hosted AVB Sales and we will setup a demo account for you. We can also arranged an attended demo for you where a sales engineer will show you the functioning online. You can then continue to demo things on your own. As of now there is no extra cost for an attended demo.
We are a Canadian company and can give reference of Canadian printers. One company that we have used in the past and found good is http://ColourFast.com You can find other printing companies in your local area. Typical price for printing a prepaid card is between 4 to 7 US cents per card depending on quality and options.
The billing system keeps track of all your sales including account receivable. You sell PINs to 'locations' and the billing system keeps track of everything after that. Locations can be franchises, department stores, cyber cafes, call shops or anyone else that you sell PINs to.
You can get local access numbers from any such provider in the world and point them to your designated IP in our system. Alternately, you also get local access numbers through Hosted AVB. Contact sales for prices in different areas.
That varies from provider to provider. With Hosted AVB they are charged on a monthly basis for each number that is allocated to you plus a charge for 'channels'; which are the maximum number of concurrent calls that you want to support. So it is possible for you to have 500 LANs and 30 channels on their back and you pay monthly for both of these.
Yes your subscribers can register as many ANI numbers under their account as they want. They also do this using the subscriber self service menu present in the billing system. Once registered the system allows them Pinless dialing.
CallBack business model is useful wherever it is difficult for the subscriber to make an outgoing call but he is in a position to receive an incoming call. One most common reason is in countries which restrict VoIP usage. The other possible reason is through cell phone which charge heavily for outgoing calls but may not charge anything or very little for incoming calls.
In these cases the subscriber informs your system provided by Hosted AVB about his intention to make a phone call through any support means and your system makes a call to him which is an incoming call for the subscriber. The subscriber then is asked for his intended number to call and the call is established.
The most common method is a 'ring' on a dedicated number specially assigned for this purpose. The special number reads the CLI and drops the call. The system comes to know about the subscriber's intention to make a phone call and also the identity of the subscriber reading his CLI.
The other method is web callback. In this method, the user comes to the website and enters his own number as well as the number he wishes to call and presses submit. The system then calls him first and then joins his call on the other number he entered.
No. CLI callback may not always work. This is because CLI is at times not passed through country borders and it may not be possible to keep the CallBack local access number within a country because of legal restrictions. In those cases you will to use alternate methods to accept callback requests.
Optionally you can have a SMS callback setup for you. This will give you a dedicated number where subscribers can send SMS messages when they intend to make a call. This is not included in the standard package. Contact sales if you have such special requirements.
If everything else fails, you can issue a dedicated number to 'each' of your subscribers. This books one local access number for each of your subscribers. This can typically be done only in USA, Canada or UK because of cheap prices of local access numbers. When we receive a call on any such number, we do not need to read the CLI or anything else to identify the subscriber because each number is allocated to only one subscriber and just the fact that we receive a ring on that number is enough for us to know which subscriber wishes to make a call. We will then call that subscriber back and complete the rest of the call.
You need to understand that CallBack requires two 'legs' of calls from our system. One leg from our system to the subscriber's own number called Leg A. The other leg from our system to the subscriber's intended number where he has called, called Leg B.
You will have to charge your subscribers for both legs. So if your charges to India are 7 cents per minute and your charges to USA are 2 cents per minute, the total charge to the subscriber will be 7 + 2 = 9 cents per minute. This remains same where the subscriber calls from India to USA or USA to India. You will also be charged for both legs from your terminator.
Using a dialer is useful in places where it is difficult for a subscriber to use any other way to connect. This is usually the case in countries where VoIP is illegal.
Alternately the dialer is also used from hotel rooms or from other places from where dialing out to even a local number is very expensive and the user is online.
An ATA is a device that can be used in place of an IP phone and it takes a normal telephone as the device. ATAs are a bit cheaper than IP phones but then users still have to have a normal phone in order to use ATAs. Technical requirements for ATAs are the same as the IP phones.
Mobile VoIP is a new way of using your mobile phone by routing calls over the internet rather than via traditional mobile operators - thus cutting out the cell phone provider and saving your subscribers money.
Mobile VoIP works wherever your subscribers have access to the internet via Wi-Fi or over 3G- and the availability of wireless connectivity is absolutely booming; This can mean the home, office, public areas or commercial hotspots (coffee shops, airports etc). The subscribers will be able to make free or VoIP-rate calls from their sofa or when visiting friends with Wi-Fi. Similarly, Mobile VoIP calls can be made from office and other workplaces.
A - Z termination is a service that many VoIP terminators provides and it means that they accept calls to every destination in the world. They are typically traffic aggregators that have Interconnect agreements with other telcos around the world. In the start it is better to start with one or two A - Z terminators and then search for better focused terminators as your business grow and your traffic patterns emerge.
A local access number also called a DID is a phone number provided in the area of your target business. For many countries you can get DIDs very cheaply for almost any area code. In other countries it is difficult or impossible to get DIDs for VoIP because of legal restrictions on VoIP.
If local access numbers are available in your target area, they are charged on a per month basis for each number plus another charge for 'channels' that is the maximum number of concurrent calls that you expect in the system. So you can have say 500 local access numbers and 30 channels provisioned for your service.
The billing system support multiple payment gateways for online payment processing. That include Authorize.net and Paypal. For details visit the billing system vendor website at http://AdvancedVoIP.com
The dialer runs on a PC and therefore can be used at any place where a person is online. This may be from a hotel room or from a cyber café. The most use of dialer is in countries where VoIP is still not legal or common.
Charges are defined for a partition. A Single Wholesale VoIP partition will accomodate one million minutes of traffic per month. A Single Retail VoIP partition will support up to 250 Concurrent Calls Simultaneously. For further details see http://Hosted AVB.com/pricing.html
After your payment is received we will take two working days to provision everything for your hosted setup. Your charging will only start from the day that your service is actually provisioned for you and you have been provided with your adminstrator login to the billing engine.
For the most important billing part, Hosted AVB has partnered with Advanced VoIP; a leading provider of billing solutions for VoIP. You will get your 'own' copy of AdvancedVoIP billing system installed for you and you will have full access to that product.
Yes. The billing system allows you to make agents and extend them the rates you want. These agents will be able to make their own subscribers and offer any of the business models supported. All their traffic will still be aggregated towards you i.e. the owner of the hosted account for termination. For details visit the Online Demos page.
A softswitch is a piece of equipment that accepts calls from the originator, interfaces tightly with the billing engine to establish credit for each call, interfaces with the LCR to get the best route and then routes the call to the terminator. After the call, softswitch write a CDR (Call Detail Record) that is used to do the billing.
We used the softswitch from http://AdvancedVoIP.com It is a robust and multi function softswitch and is tightly integrated with billing and LCR. The softswitch scales up very well and can take tens of thousands of concurrent calls over SIP.
LCR is a Least Cost Routing engine which is tightly plugged into the softswitch and is also integrated with the AVB billing engine that we use from AdvancedVoIP.com This software compares rates for all terminators for 'each' call and selects the best terminator for that call. The system guarantees that all your calls are routed to the least cost route possible all the time. This is a big cost saving function and reduces a lot of manual work for you if you were to route your calls to least cost route otherwise.
“Founded in 1999 to offer enhanced and improved billing systems, AVPL is now globally recognized and has expanded its business worldwide. The company currently has trained developers and support engineers and a dedicated team of sales and marketing specialists. Company runs a 24 x 7 support center that serves its entire customer base of hundreds of customers.”